Sam Walton Quotes

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

Sales is the most important aspect of a company, which in turn is about how well you treat your customer and stay ahead of your customer's requirements.

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.

Companies don't give job security. Only satisfied customers do.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

I think about what's the best way to serve people. In business, if you do more for others than anybody else does, you dominate. That's the bottom line.

If you don't listen to your customers, someone else will.

A person will not buy from you until he is convinced that you are a friend and are acting in his best interest. You must make this clear.

We must satisfy our customers.

Customer satisfaction is worthless. Customer loyalty is priceless.

Just do what's right for the customer, and you'll be okay.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

You should think of your customers as partners, or better still, family.

The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.

There is only one boss. The customer.

Profit in business comes from repeat customers

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

Maintaining the trust of the consumer is critical to our business

When you are trusted because you care, it's quite likely the revenue will take care of itself