Brian Roberts Quotes

I became very attentive to customers because I was desperate not to have people leave and never come back.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

If you don't listen to your customers, someone else will.

The definition of salesmanship is the gentle art of letting the customer have it your way.

It's so important to experience what your customers are experiencing and listen to their suggestions.

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

There are a lot of people who touch the customer.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Customers are a great way to finance a business for many reasons. First, customer financing is typically non dilutive. They want something from you other than equity in your business. Customers also help you fit your product to the market. And customers will help debug and improve the quality of the product.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

If we intend to have the trade of the world, … we must be in a capacity of serving all markets and all humours.

Never shoot your customers.

The way in which you accomplish your goals and help your customers needs to be very flexible depending upon how those customers are reacting in real time.

We've found that the more products our customers have with us, the longer they stay. It's about making sure we listen to our customer needs and get to those pain points.

When you open any kind of food service establishment, you do all this planning, but it's not until you've opened the door and people are inside that you learn what people want you to be to them.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Every employee at Workday thinks about how they are going to help customers be successful. It is a simple formula, but a lot of companies go out, and they don't listen to their customers; they don't try to solve hard problems, making it tougher for themselves to create a great business.

You pick what your customers want, not what your entrenched business model may require you to do.