Richard Edelman Quotes

Twitter didn't make up the hashtag. Twitter didn't make up the retweet. It's our users. And people started using them so much that we decided to weave them into the product. I can't think of another company that has taken its users' actions and said, 'We're going to make them useful to everybody.'

I love that our engineers are first and foremost 'Instagram' users.

It's nice to hear from fans directly.

Microsoft wasn't born as an enterprise company. We have always been growing with end users in mind.

Our users were one step ahead of us. They began using YouTube to share videos of all kinds. Their dogs, vacations, anything. We found this very interesting. We said, 'Why not let the users define what YouTube is all about?'

I believe the term "blog" means more than an online journal. I believe a blog is a conversation. People go to blogs to read AND write, not just consume.

The best investor is your customer.

Satisfied customers are apathetic. Loyal customers will be your advocate.

If you're truly obsessed over customers, it'll cover a lot of errors.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Obsess about customers, not competitors.

I have no fans. You know what I got? Customers. And customers are your friends.

Businesses are not paid to reform customers. They are paid to satisfy customers.

The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn't any good, they'll out you.

Companies don't give job security. Only satisfied customers do.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

When you are making a decision about how best to serve your customers, your own experience is often a better guide than a more sophisticated analysis of the market.

The idea of intimately entwining with customers [to get ideas] is an idea whose time has come.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

A satisfied customer. We should have him stuffed.

They said I was a valued customer. Now they send me hate mail.

Forget about yourncompetitors, just focus on your customers.

I feel I'm able to serve my customer by knowing what she or he wants. One of the ways I'm able to do this is through my website, and email: people give me great ideas, tell me what they want, what they don't want. It's really instrumental, and helps me stay in touch with people.

I was always fascinated with the way that things pop on the Internet - the ways you build communities and create little stories and ideas that people play around with and send back to you.

Customer complaints are the schoolbooks from which we learn.