James Murdoch Quotes

It's so important to experience what your customers are experiencing and listen to their suggestions.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

It's a word called symbiotic, you send the messages and it comes back in return. Together, it's a wonderful thing, it's why television is so great and film can never reach.

The only two people who can give you real feedback about your product are people who just purchased it and people who have just canceled.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

I get all of my motivation from my customers.

Face-to-face customer feedback refines or validates every component of the startup's business model, not just the product itself.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

During the early stages of Zoom, I personally emailed every customer who canceled our service.

When a buyer leaves a negative review, it is a great opportunity to connect and find out why they did and how to make your business better.

When I was in the private sector, I found it immensely useful to go out and talk to customers and co-workers.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Always listen to your customers.

Life is a matter of dealing with other people, in little matters and cataclysmic ones, and that means a series of conversations.

How can I ever hope to communicate something to you unless I get signals back from you that I'm on the right track or that I've started at some place that you're familiar with?

I listen to [customers] and we make adjustments because we pretty much average a collection every six weeks. We're constantly taking everything in and taking notes.

I believe the term "blog" means more than an online journal. I believe a blog is a conversation. People go to blogs to read AND write, not just consume.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

Self-checkout is negative because more and more retailers are losing the personal touch. People want to do business where people know their name and communicate with them. With a world full of email and more self-service we will begin to start seeking out the basics from retailers who create emotion. There is not emotion out of self-service and most people buy out of emotion.

I don't just want to talk to the choir. I want to sit down and be respectful of the people who are most unlike me, to get them to hear me and think. It doesn't mean you're going to change them right there, but just so they can hear you and what you're saying.

I have no fans. You know what I got? Customers. And customers are your friends.