Jeff Bezos Quotes

Creating a strong company culture isn't just good business. It's the right thing to do, and it makes your company better for all stakeholders - employees, management, and customers.

We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

Quality has always been the overriding factor for us. But you also have to have happy people working for you.

After 'Psychonauts,' we could have laid off half our team so that we'd have more money and time to sign 'Brutal Legend.' But doing so would have meant breaking up a team that had just learned how to work well together. And what message would that have sent to our employees? It would say that we're not loyal to them, and that we don't care.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

People have come to me over the years and said to me: 'I admire the culture of Starbucks. Can you come give a speech and help us turn our culture around?' I wish it were that easy. Turning a culture around is very difficult to do because it's based on a series of many, many decisions, and the organization is framed by those decisions.

Chick-fil-A is what it is today because of its people, purpose and product.

The trick is to develop a culture that is customer centric.

Culture is what happens when the CEO isn't in the room.

At Under Armour, we've created a very strong culture, a culture that first and foremost is built on people.

The first people in a company are the most important. They will hire people like themselves and create a culture that either works or eats away at the chance for success.

It's not just hours and pay that are important anymore. People want to know what the company is like, what the culture is.

Company culture is my number one priority. It's more important than the team, the product, the business model, or the investors. All of those things can be fixed and made better over time. But culture has to be established on Day 1.

Most of the time, when you need something at a company, you make it. If you want to sell a product, you create it. If you need a head of marketing, you hire one. If you want to create a great company culture, what do you do? The lack of a clear answer on this is why I believe most companies don't have a great culture.

The right people don't care about a corner office - they care about the culture, if you're mission-driven, what you're going to do to make the world a better place.

Culture used to be viewed as the 'touchy-feely' side of business, but that's no longer the case. If you don't have a defined culture behind you, then you aren't going to be effective at executing your strategy.

When a culture is broken, the cracks show - morale is weakened, but so is profit and performance. That's why culture has to be at the core of any business transformation.

Really great people rarely leave a healthy organization.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

I thought I was going to stay at Google, because it was a great place to work.

Good customer service begins at the top. If your senior people don't get it, even the strongest links further down the line can become compromised.

People went to Dell for the computers, but they go to Apple for everything… That’s the difference between a transactional company and a transformational one.

I took a dozen of our top managers to Argentina, to the windswept mountains of the real Patagonia, for a walkabout. In the course of roaming around those wild lands, we asked ourselves why we were in business and what kind of business we wanted Patagonia to be. A billion-dollar company? Okay, but not if it meant we had to make products we couldn't be proud of. And we discussed what we could do to help stem the environmental harm we caused as a company. We talked about the values we had in common, and the shared culture that had brought everyone to Patagonia, Inc., and not another company.

Great talent stands in line to join your team because the culture becomes the stuff of legend.

Get the culture right, and everything else just falls into place.