Markus Persson Quotes

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

The customer is always right: 'It's my money. You have to listen to me'.

One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

Without our customers, we don't have a business.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

We do have a lot of personal relationships with people who will come to our store or showroom.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

The customer wants what the customer wants - when they want it, where they want it, and how they want it. And if you want to build a big business, and you want to be meaningful to a big, broad group of customers, you need to think about how you're going to meet them in the various places where they might expect to see you.

Myself and the team at Gearbox have a very keen interest in cross-platform play.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

We want a direct relationship with our customers. To build a business and sell products to them.

The customer who likes to be noticed is important to us.

Every company can use someone advocating loudly for the customer.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

When you understand your customer base, you have to provide them with what they want.

Our customers are at the center of everything we do.

I get all of my motivation from my customers.

As the Internet has sped up the consumer experience, customer expectations are higher.

Customer-centricity is unbelievably important.

Our overriding mantra is to be customer champion.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

I am enormously proud of how we have transformed the TalkTalk customer experience.