Tim Sweeney Quotes

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

One, we committed to put about 650 people in the field to focus totally on customer satisfaction.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

A satisfied customer is the best business strategy of all.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

I am enormously proud of how we have transformed the TalkTalk customer experience.

Our overriding mantra is to be customer champion.

We want to serve the customer as they want to be served.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

The teams and how we perform and how we deal with customers, how we invest in the things we do right now - that's what writes the story for GE.

During the early stages of Zoom, I personally emailed every customer who canceled our service.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.

If I had to have my druthers - the best technology, the best cloud... if I had to choose between that and building out a sales force and building out customer support... I would pick the latter.

Whether you have incredible products like at Apple or a great service business, it all comes down to fundamental trust and relationship-building with your customers.

Any business, no matter what it is, lives or dies by the customer reaction it creates.

Customer service should not be a department, customer service is everyone's job.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

A customer is never out of warranty, even if his product is.

I have no fans. You know what I got? Customers. And customers are your friends.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.