Diane Greene Quotes

Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.

I have seen entrepreneurs ask for hundreds of millions of dollars on a concept and try to sell because of 'their passion' for an idea. If the idea is that good, why wouldn't I cut you out and hire someone who is just as passionate for much, much less?

I have always focused on the bottom line.

Our new attitude is how can we put you in front of our customer.

Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

A satisfied customer is the best business strategy of all.

The key, I think, from a business point of view, is to learn how to be efficient in making a record that's not too expensive, so that you're not going crazy spending tons of money making a product that might not ever return that money.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

There's certain circumstances, there's certain situations, there's certain decisions that have to be made based upon the business and you can't take that personal.

The purpose of business is to make a reasonable return by making products and services that people want and value. If you are not, you are wasting resources.

Every company can use someone advocating loudly for the customer.

The cloud scalability is just amazing. So if you are, as an example, an NGO, a social enterprise, if you really want to scale the world, the cloud is just amazing.

Ultimately, we're in the service business. We will always have an important human element.

Our customers are at the center of everything we do.

Customer-centricity is unbelievably important.

The teams and how we perform and how we deal with customers, how we invest in the things we do right now - that's what writes the story for GE.

If I could inexpensively pick up a killer sales force without a lot of the other things that I don't necessarily need, yeah, I'd be all there.

Screw the competition - focus on good customer service.

Customer service will become the primary value added function of every business.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

The best feature of a product should really be the customer service.

Your people come first, and if you treat them right, they'll treat the customers right.