The emotions of the game do not change.
Only a consistent, ongoing, deep experience can make a lasting media brand: one that has a commitment from a core community and the respect of a larger reading public.
In terms of brands, I generally try to stick with EDITION Hotels or Soho House. That way, I know what I'm getting myself into. Plus, the lobbies and bath soaps smell the same - if you're into that kinda thing, which I am.
The most consistent musical experience I had growing up was church music.
I wanted all my stores to be the same, to offer the same customer experience, whether I was there or not.
Customer loyalty comes from consistent experience. They learn to count on you.
Jimmy John's is what it is. We strive for a consistent experience that is consistently good.
People test movies within an inch of their life so that the entire audience experience is a uniform one.
It all comes back to the basics. Serve customers the best-tasting food at a good value in a clean, comfortable restaurant, and they'll keep coming back.
People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.
Gamers should be able to take the experience with them in their living rooms, on the go, when they travel - wherever they are and whenever they want to play. It should be the same software and the same experience.
