Dave Thomas Quotes

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

If you have good food, people will come to your restaurant.

I always tell people that they are really the critics. If people come three times a week to your restaurant they are the ones who find something they really love.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Customer loyalty comes from consistent experience. They learn to count on you.

Waiter trainers claim that an investment in education pays off very quickly for restaurants.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

As a brand marketer, I'm a big believer in 'branding the customer experience,' not just selling the service.

A lot of restaurants serve good food, but they don't have very good service.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

You can lull the paying customers as long as they get slapped.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

What we know about the destination resort business is clearly established. But it's all about one thing, and one thing only. All of the razzmatazz and jazz we hear about facilities and everything else doesn't amount to a hill of beans. It's customer experience that determines the longevity and endurance of these enterprises.

People love our products. They love using our services. All of this, to me, equals great opportunity.

Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment.

I think one of the things that, at least, I found out over - and many have in the industry - is that of all the customer service desires and needs, price is one of them.

You can get business with price, but you have to have service to keep it.

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

Ultimately, the bread and butter of McDonald's is delivering great service, great quality food, at affordable prices day in and day out.

I know, whoever visits my restaurant, they have loved the food.

We want to serve the customer as they want to be served.