Richard Branson Quotes

Business, like life, is about how you make people feel. It's that simple, and it's that hard.

I think my customers, my fans are really like my family now - it's like a movement of fabulosity.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

The Anthropologie brand continues to succeed in emotionally engaging its customers while delivering strong financial results.

The strength of brand loyalty begins with how your product makes people feel.

Customers shouldn't just think of your business as a place to buy a product or use a service - it should be a fun place to be.

What does the brain matter compared with the heart?

I know that I've had a very fortunate life, but also I think my job as an actor is to connect emotionally to human beings.

Half the business is done, when one has gained the heart and the affections of those with whom one is to transact it.

Lose your smile and lose your customers.

It's very fascinating, it's very addictive, and it's incredibly challenging. You're never satisfied. It's kind of like advertising. You're never satisfied

I don't want to think I want to feel!

The longer I live, the less I trust ideas, the more I trust emotions.

Our character is composed of our ideas and our feelings: and, since it has been proved that we give ourselves neither feelings nor ideas, our character does not depend on us. If it did depend on us, there is nobody who would not be perfect. If one does not reflect, one thinks oneself master of everything; but when one does reflect, one realizes that one is master of nothing

We're not good at thinking fast. We are good at feeling fast.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

Man is much more than a 'rational being' and lives more by sympathies and impressions than by conclusions. It darkens his eyes and dries up the wells of his humanity to be forever in search of doctrine. We need wholesome, experiencing na­tures, I dare affirm, much more than we need sound reasoning.

No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.

We cannot reason ourselves into love, nor can we reason ourselves out of it, which suggests that love and reason have little to do with each other.

The Virgin brand is not a product like Coca-Cola or Famous Grouse whisky. it's an attitude and a way of life to many. That attitude is about giving customers a better time and better value in a fun way that embraces life and seeks to give the customers something new.

Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

People behave more on the basis of how they feel than how they think; unless there are good feelings between people, it is almost impossible to reason intelligently.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

I do not wish you to act from these truths; no, still and always act from your feelings; only meditate often on these truths that sometime or other they may become your feelings.