Sanjay Kumar Quotes

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

A satisfied customer is the best business strategy of all.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.

You learn so much by having customers and figuring out what they want and keeping them satisfied.

Never shoot your customers.

The trick is to develop a culture that is customer centric.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

What unfortunately happens is we have about... 350 million interactions with consumers a year, between phone calls and truck calls. It may be over 400 million, and that doesn't count any online interactions, which I think is over a billion. You get one-tenth of one-percent bad experience, that's a lot of people - unacceptable.

Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment.

Without our customers, we don't have a business.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

It always takes some time when you change the technical staff. Sometimes you don't understand what they ask for.

Every company can use someone advocating loudly for the customer.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Ultimately, we're in the service business. We will always have an important human element.

Our customers are at the center of everything we do.

I get all of my motivation from my customers.

Customer-centricity is unbelievably important.