Marilyn vos Savant Quotes

Waiters are like hookers, never around when you want them.

Still, I never really mind bad service in a restaurant. It makes me feel better about not leaving a tip.

I have tipped waiters, and I have been tipped by waiters.

The word "tip" stands for "to insure promptness." So when should you give it? Up front,of course. Sophisticated people don't take chances on poor service, they insure good service.

There should be more booing in shops and restaurants and places like that when when the service is bad. If you've had a poor breakfast in a hotel, you should put your knife and fork down and boo.

I'm too frightened of confrontation, so I will always tip - even if the service has been really shoddy.

The client is not always right.

I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

Just to be honest, like I always am, I tip on my service. I think it's a difference between good service and bad service, and just having a bad day.

I hate it in America where the protocol seems to be you are expected to tip regardless of the quality of service. I like to tip when it's not being demanded of me, and if the service has been good, I tip quite generously.

When a customer is really not happy, it's a very unpleasant experience.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Bringing out service staff on to the dining floor does change the atmosphere.

Do they allow tipping on the boat? - Yes, sir. Have you got two fives? - Oh, yes, sir. Then you won't need the ten cents I was going to give you.

dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.

The poorest service is repaid with thanks.

Don't you worry about that, Mr. Adamsson. Why don't you head back to Reykjavik and spend some of that extortionate fee you charged me for a couple of hours' usage of your frankly third-rate restaurant and perhaps find a friendless tree stump to listen to your woes?

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

Customers tend to avoid a restaurant that's going aswamp in its own sludge.

See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.

The best feature of a product should really be the customer service.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

Always give more in service, than you receive in payment, and customers will beat a path to your door.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

You eat the room service employees every time?” Denise asked, shocked. “Of course. But don’t fret on their behalf. I always tip well.