Service Expectations Quotes

I do have very high customer service standards - I'd send back sushi because it's too fishy.

I'm old, I'm used to crummy service, I'm trained to get crummy service. To me, the fact I can get through to a call centre and then hold for 15 minutes, I don't get that upset. My kids won't. They want to know the answer to their question now. As a company you have to provide an answer to that consumer.

The client is not always right.

Although a great restaurant experience must include great food, a bad restaurant experience can be achieved through bad service alone. Ideally, service is invisible. You notice it only when something goes wrong.

There's a lot of projection that if you're in service then you shouldn't look good. I'm no different from anybody else. I like clothes, I like shoes, I like to go have nice dinners, I like to dance. Just because I've dedicated myself to serving women, why do you think I need to sacrifice myself?

Good service means never having to ask for anything.

Know how and how much to tip people who expect gratuities, even in the case of poor service.

If you think customers are impatient in New York, wait to you see how impatient they are here in L.A.