Danny Meyer Quotes

Quality, service, cleanliness, and value.

When I started selling air conditioners early on, customers were willing to pay an extra 200 yuan to buy from Suning. Why? Service was good.

It's sad that we have become so accustomed to bad service that we're shocked when we get good service.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Good service is a great inchantment.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

For me, good service is efficient and discreet; it's that critical balance. As soon as the client sits down, the communication flow has to start. Customers need to feel that the waiters are supervised - that there's a system in place.

I think we need to communicate more effectively how we treat you with respect and dignity as a customer.

If you have to signal a bartender to get a drink, then they're not looking at you, which is their problem. They're not doing their job. So don't feel rude when you signal a bartender. They're the ones who caused you to signal them. Go for it.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

Service is how product is delivered - the technical aspect.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

The client is not always right.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

I'm all for consumer rights. I get very aggravated if I don't get a good service.

As a GM Goodwrench Service Plus dealer, I understand how good service makes a difference to our customers.

Fastidious attention to detail makes the difference between an OK service and first class service.

A lot of restaurants serve good food, but they don't have very good service.

Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them service when they do business with you.

Truth be told, there are lots of companies that provide exemplary phone support. DirecTV, Virgin America and Apple are a few that regularly exceed my expectations.

We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.