Oscar Munoz Quotes

Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

The trust institutions have in the marketplace, the confidence customers and suppliers and workers and employees have, are very important to a business's effectiveness.

We would rather have our employees running our business.

You can employ men and hire hands to work for you, but you must win their hearts to have them work with you.

The way management treats associates is exactly how the associates will treat the customers.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

What you can't buy is the loyalty that comes through our dedicated crewmembers.

Employees who believe that management is concerned about them as a whole person - not just an employee - are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.

Take time to appreciate employees and they will reciprocate in a thousand ways.

I'll take fifty percent efficiency to get one hundred percent loyalty.

Treat employees like partners, and they act like partners.

The toughest thing about the power of trust is that it's very difficult to build and very easy to destroy. The essence of trust building is to emphasize the similarities between you and the customer.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

When leaders throughout an organization take an active, genuine interest in the people they manage, when they invest real time to understand employees at a fundamental level, they create a climate for greater morale, loyalty, and, yes, growth.

Happy employees build great products, and they take care of customers.

I understand that it's a business, but I feel like good business would be wanting to make a player who performed at a high level on your team happy and want to feel like he wanted to be kept and feel like they wanted him to play here forever.

If your employees are not happy, nothing else at your company will go well.

I'm a big believer that if you're happy and your employees are happy, your customers are going to be happy. If you're unhappy and your employees are unhappy, there's no way your customers are going to be happy.

If you see your company culture as a family, you don't want to fire someone just because their short-term performance is not good. If you do, even the people on your team who are excellent performers will look at what's going on and say, 'Someday you might fire me too.' You'll lose everyone's trust.

Your company is a product. Who are its customers? Your employees, who use it to do their jobs.

The number one way to get trust back is to pay your employees well and get them to speak well about the company.

If you don't have trust inside your company, then you can't transfer it to your customers.

All of my employees have passion, the philosophy of caring about the customer as an individual customer.

What really makes your business is your workers - their commitment, their knowledge, how you train them, how you treat them. They have to make the entity a winning entity.