Edward Whitacre Jr. Quotes

Great services are not canceled by one act or by one single error.

Give your clients the earliest delivery consistent with quality - whatever the inconvenience to us.

If you make the customer a promise... make sure you deliver it.

Service is how product is delivered - the technical aspect.

For us to stay competitive, we're transforming our services business to be reliable and flexible.

Quality, service, cleanliness, and value.

Fastidious attention to detail makes the difference between an OK service and first class service.

Clients do not expect the infrastructure to be any less reliable just because the service is being delivered from an offshore location; thus, the uptime requirements justify the expense.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Consumer accountability drives quality and efficiency.

We want to serve the customer as they want to be served.

I'm not some beg voiceover. I'm a serious customer.

I like to respect my customers.

I trust the CRC brand and continue to use CRC automotive products because they deliver what they promise.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

Everything I promote and sell, I use on a daily or I wouldn't sell it.

I think my service is better than my food... I focus so much on the service.

What clients are really interested in is honesty, plus a baseline of competence.

Deadlines are great for customers because having one means they get a product, not just a promise that someday they'll get a product.

People will buy products for quality, and they will buy products for bargains.

We want you always to feel confident shopping at Neiman Marcus, and your trust in us is our absolute priority.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

I believe if you start a business with the intent of making it huge, you're already prioritizing the wrong thing. Size is important, but it's a byproduct of a whole bunch of other things that are worth way more of your mental energy - customers, service, quality.