Charles M. Schwab Quotes

Quality, service, cleanliness, and value.

A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

People want a remarkable experience; it's what they'll talk about, largely because the bar has been set so low by so many companies.

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

I think my service is better than my food... I focus so much on the service.

Good service is a great inchantment.

You start losing a client the moment you get it.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

If I had a brick for every time I’ve repeated the phrase Quality, Service, Cleanliness and Value, I think I’d probably be able to bridge the Atlantic Ocean with them.

Never ever compete on prices, instead compete on services and innovation.

The public is not greatly interested in saving a little money on a purchase at the expense of service.

Quality is not an absolute measure. It doesn't mean 'deluxeness' or 'perfection'. It means keeping the promise the customer wants you to make.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!

Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.

It used to be a good hotel, but that proves nothing - I used to be a good boy.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Customer service is the new marketing.

The customer is the most important part of the production line.

Good service can save a bad meal, but there is no level of food that can save bad service.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

The best feature of a product should really be the customer service.