Adam Neumann Quotes

Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

Today, when you're marketing a brand, you can't try to appeal to everybody. You should speak to a group of people and create them as loyalists.

The Japanese seem to be a loyal audience.

Our economy isn't going to recover until the housing market finds its footing.

I always tell people that they are really the critics. If people come three times a week to your restaurant they are the ones who find something they really love.

We do not want financial convulsions.

She must have had an unusually loyal clientele.

You can't look back at the worst financial crisis of our lifetimes that started in 2008 and not have some important lessons about the critical nature of oversights in financial markets and institutions.

Without our customers, we don't have a business.

Customer loyalty comes from consistent experience. They learn to count on you.

The beauty of men's shoppers is that they're super loyal.

We are going to make people who do some things with Santander into loyal customers who bank with us every day. This is what will allow us to compete in a world where banking customers have more and more choice. If we don't do this, then we won't grow in the next decade.

Financial institutions are not being bailed out as a favor to them or their stockholders. In fact, stockholders have come out worse off after some bailouts. The real point is to avoid a major contraction of credit that could cause major downturns in output and employment, ruining millions of people, far beyond the financial institutions involved. If it was just a question of the financial institutions themselves, they could be left to sink or swim. But it is not.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Profit in business comes from repeat customers

Your best customers are worth far more than your average customers.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

The complaining customer represents a huge opportunity for more business.

We invested in the downturn and we never stopped serving our clients.

While we're talking about votes, Bernie Sanders is one who voted to deregulate swaps and derivatives in 2000, which contributed to the over-leveraging of Lehman Brothers, which was one of the culprits that brought down the economy.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Friendly makes sales - and friendly generates repeat business.

If you own the problem, you own the customer. If you lose the problem, you lose the customer. It's that simple.

Well, I kind of think that the opposite is true. The customer is rarely right. And that is why you must seize the control of the circumstance and dominate every last detail: to guarantee that they're going to have a far better time than they ever would have had if they tried to control it themselves.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.