Delphine Arnault Quotes

As a general rule never take your whole fee in advance, nor any more than a small retainer. When fully paid beforehand, you are more than a common mortal if you can feel the same interest in the case, as if something was still in prospect for you, as well as for your client.

I'm not shy about asking the customer, because I want to talk about who she is and what she wants from me.

Great artists need great clients.

We must learn what customers really want, not what they say they want or what we think they should want.

Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

We're trying to win business by doing a good job for the clients, as opposed to, "We think being big and universal is just a great, wonderful thing." It's not a morality thing. It's a "Does it work for the client?" thing. Everything we do is because a client uses us. Everything we do is because a client chose to use us of his own free volition.

To succeed in business you need to be original, but you also need to understand what your customers want.

Be influenced by nothing but your clients' interests. Tell them the truth.

Every profession will have its rogues, of course, no matter what oaths are sworn, but many health care professionals have a real commitment to serving the best interests of their clients.

The client is not always right.

Business ethics has always had problems that are distinct from those of other professions, such as medicine, law, engineering, dentistry, or nursing.

No agency is better than its account executives.

No agency is better than its account executives.

I have learned that you can't have good advertising without a good client, that you can't keep a good client without good advertising, and no client will ever buy better advertising than he understands or has an appetite for.

It's all a matter of how agents want to handle their clients.

Above and beyond, not only are we an innovation company, we are in service of our clients.

The ability to please your shareholders comes because of what you do for clients.

Your clients are critical to your business. Don't lose touch with who they are and why they've chosen to do business with you.

In order to generate extraordinary profits, you must have a focus that is beyond profits. You need to focus on how you serve your clients.

My real talent was for losing clients.

The pure administration of Graham-and-Doddery really needs a long-term lock-up like Warren Buffett has, or it will have occasional quite dreadful client problems.

You start losing a client the moment you get it.

It is not an individual act, architecture. You have to consider your client. Only out of that can you produce great architecture. You cannot work in the abstract

That's what we do when we work in Silicon Valley tech startups: We think about who's going to benefit from this. That's almost the only thing we think about.

What people in business think they know about the customer and market is likely to be more wrong than right...the customer rarely buys what the business thinks it sells him.