Tom Peters Quotes

People want a remarkable experience; it's what they'll talk about, largely because the bar has been set so low by so many companies.

Good service is a great inchantment.

The promise of every product and service is a better life. Profits are the prize for delivering on the promise.

If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.

If you build a great product or service, people will talk about it. But it starts with having something that's worth talking about.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.

I am concerned about any attrition in customer traffic at Starbucks, but I don't want to use the economy, commodity prices or consumer confidence as an excuse. We must maintain a value proposition to our customers as well as differentiate the Starbucks Experience. That is the key.

Every company's greatest assets are its customers, because without customers there is no company.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

We need to take excellent care of our customers, and do so at a profit.

You want your customers to value your service.

Success will always be measured by the extent to which we serve the buying public.

I am convinced that if you serve great value, people will come to you.

A satisfied customer is the best business strategy of all.

Value is created for the customer, and that allows our suppliers, agents and staff that work with Sany to obtain success.

What is excellence? It is about going a little beyond what we expect from ourselves. Part of the need for excellence is imposed on us externally by our customers. Our competition keeps us on our toes, especially when it is global in nature.

The one thing that Redfin has been really good at has been at delighting people.

Customer-centricity is unbelievably important.

Ultimately, what we're trying to do for our customers or our guests is create magical travel experiences.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

We don't need to take the world by storm. We just need to make our customers happy, and when we do that, the word spreads.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

Provide more service than what you get paid for

Best way to succeed is to do things for the customer, not to the competition. Very few people buy a product in order to help you hurt the competition. To think otherwise is lunacy.