Oscar Munoz Quotes

Great customer service does not come by chance. It is the result of training and ensuring there are enough assistants to serve the customers.

Deliver total quality to every customer every day.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

The most important thing you can do is make the distinction between customer service and guest hospitality. You need both things to thrive, but they are completely different.

I think I'm in the service business. I mean, our sandwiches are pretty good; I don't know if they're extraordinary. But our service is.

I think my service is better than my food... I focus so much on the service.

Our overriding mantra is to be customer champion.

Jet Blue is my preferred airline. I love the cleanliness, technology, and the staff is always wonderful.

The goal as a company is to have customer service that is not just the best, but legendary.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

The best feature of a product should really be the customer service.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

I took to heart the instructions my father drilled into my head. Respect the customer. Pay attention to her. Take her package to her car. You broke your neck to get what she wanted because you never knew when the next customer would come along.

You can get business with price, but you have to have service to keep it.

The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that you have in the store is what makes the difference.

I like to respect my customers.

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

At the end of the day, the differential, I believe, on the airline space has got to be about the product and the service that you provide. And again, I can't express that enough. That comes from people. It is a people business, and my primary focus is to get our 84,000-plus people back aligned, back engaged, and back focused on our customer.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Ultimately, we're in the service business. We will always have an important human element.

It is about the entire experience. It's not just a new seat. It's not just new meals. It's not just better wines.

It's the human approach to customers that I want to bring back.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect. Ultimately, our actions will speak louder than words.