Sara Davies Quotes

It's hard for us in our stores to be a leader in technology.

We must permeate the stores with creativity and offer service when and to the degree the customer wants it. Of course, it means offering all the omni bells and whistles they want, like in-store pickup, same-day delivery, and mobile point of sale, and all of this must be done every hour of every day the store is open.

I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but whatever it is, I don't anticipate retail wastelands. If anything, it's maybe a wake-up call to retailers that they just have to offer something meaningful to customers.

I believe that all brands will become storytellers, editors and publishers, all stores will become magazines, and all media companies will become stores. There will be too many of all of them. The strongest ones, the ones who offer the best customer experience, will survive.

I think shoppers are looking for newness and creativity. Look at C. Wonder, for instance. They're dancing in our stores. We don't believe in retail like retail was done in the past. We believe in disrupting the whole environment, offering them amazing value in an amazing package of fun, excitement and whimsy.

The point of that is, if you look at Walgreen's history, they've always been pioneers in the application of technology. They're the only drugstore chain that I know to have their own satellite.

I'm thrilled to be joining Gap Inc., a company that understands the importance of integrating technology and retail in ways that improve the lives of its customers.

We've had to be innovative, in terms of reaching the customer, and that's all been about making it an experiential shopping environment.

We never want to hear the customer say, 'You have nice sunglasses, but I can't find jeans in my size.'

John Wanamaker, founder of the stores that bear his name, once confessed: "I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.

Treat the customer as an appreciating asset.

Memorable customer service can only take place in a human-to-human situation.

We start with the perfect experience and then work backward. That's how we're going to continue to be successful.

Give the public everything you can give them, keep the place as clean as you can keep it, keep it friendly.

Catering to the passionate is exactly what you should do.

When you lose a customer, it can be tempting to tell each other, "That customer's not very sharp. They just made the wrong decision".

I'm sorry, I guess my company leaves a lot to be desired.

I have tipped waiters, and I have been tipped by waiters.

Lose your smile and lose your customers.

The transformation of Apple is probably the biggest tech story of the last 15 years.

It's important to know all those things, but part of our jobs is to move people along and to make people excited to buy music or buy clothes, and give them enjoyment, I think, too.

Basically we get confused a bit about what retail is. It is really just buying things, putting them on a floor and selling them.

When a customer receives a dish, they get food and design at the same time.

Any outfit that can't figure out clean toilets and decent theming on its own can't benefit from my advice.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.