Michael Symon Quotes

You can get business with price, but you have to have service to keep it.

For businesses to be successful, they need to constantly ask the question: 'How can we provide value to our customers?' At the end of the day, that is what matters.

What you can do is ask: 'What is the value to the customer? What are they willing to pay for?' Then, deliver great products and services.

Great products sell themselves.

I think any company should compete on the quality of their products, their prices, the novelty they can produce, their services, because that would be fair competition.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

Indian hotels are doing well globally because they understand hospitality.

Only as long as a company can produce a desired, worthwhile, and needed product or service, and can command the public, will it receive the public dollar and succeed.

Great companies are built on great products.

Fans will come if you have a good product.

When you improve your product so it does the customer's job better, then you gain market share.

We tried to set up a company that patterned ourselves after Southwest in all the fun, the spirit, the great people, the smile, the efficiency side of it, but we've added some extras that people aren't used to finding on Southwest.

It's easier to build a business around a first-class product, even if it's a more expensive product to produce.

I thought a company that provides mutual-fund information could be a great business, because you could construct an effective moat by building large financial databases and customer lists and a strong brand name.

Focusing on the long term and building a great product that is scalable ultimately leads to a great company.

As our products have improved, and you add value at the high end, customers move to the high end.

Success will always be measured by the extent to which we serve the buying public.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I am convinced that if you serve great value, people will come to you.

I don't think there is any franchise more powerful than ours around securing the consumer experience and we will not concede that to anyone including Microsoft.

When the product is right, you don't have to be a great marketer.

Our development strategy is based on a deep understanding of our customers. They want high-quality products and good service.

Good products win out.

I know only a few ways to take market share and drive new revenue. I can engineer better products and services, I can build better relationships with my customers and deliver a higher level of service, or I can give my customers a lower price.