W. Edwards Deming Quotes
Meeting specifications is not enough.
Citations
Deming, W. Edwards. Out of the Crisis. MIT Center for Advanced Engineering Study, 1986, p. 30.
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Dr. William Edwards Deming was an American engineer, statistician, professor, author, lecturer, and management consultant. Educated initially as an electrical engineer and later specializing in mathematical physics, he helped develop the sampling techniques still used by the U.S. Department of the Census and the Bureau of Labor Statistics.