Shawn Achor Quotes

Though I love the luxury of the Waldorf Towers, room service there doesn't do soul food.

When I'm in London, Claridge's is a great favourite. I'm a big fan of art deco architecture and the rooms are extraordinary.

Selling is something we do for our clients - not to our clients.

This is an elegant hotel! Room service has an unlisted number.

The client is not always right.

The ad industry thinks their clients are their customers. They think the companies who pay for the production are the ones they are supposed to serve. So the ads they produce make their clients happy... but infuriate the rest of us.

Fastidious attention to detail makes the difference between an OK service and first class service.

I would think anyone who does anything is always concerned about their customers.

We rent one in three tuxedos in the U.S. and Canada, and if we make a mistake, our employees will deliver to the customer's home, office, or wedding. We get a couple hundred letters a week praising the service in our stores.

I went down the street to the 24-hour grocery. When I got there, the guy was locking the front door. I said, 'Hey, the sign says you're open 24 hours.' He said, 'Yes, but not in a row.'

We're not looking for love as tax collectors. We recognize that taxpayers may not be altogether pleased with the bottom line of what we do. But, if they can say to themselves, "I was treated courteously, I was treated promptly and I was treated professionally," then that is part of a customer service that we think is ... appropriate.

Above and beyond, not only are we an innovation company, we are in service of our clients.

Room service is a hard thing to pay for. That's, like, oatmeal for $12? That makes me mad.

I love to sell, to visualize something for someone and make them see it.

If I come to Aspen for one or two nights, I stay at the St. Regis.

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

The very best hotel I've stayed in is the Intercontinental on Park Lane. We went there for the Chelsea Flower Show a few years ago, and it was sheer luxury. Everybody had a smile on their face. I came home and changed all my pillows because the hotel ones were so beautiful.

I have never been in a hotel - from the two-star types all the way to five-star - that does not have a gym.

I've done the day jobs and slung towels at the Beverly Hills Hotel.

What's crucial in a High Street store is a compelling reason for people to shop there. Shops must offer excellent customer service - and 'theatre' is a must.

In order to generate extraordinary profits, you must have a focus that is beyond profits. You need to focus on how you serve your clients.

It's amazing how many companies aren't really in tune to the needs of different travelers. There's just so many embarrassing situations that you go through when you travel. You have to have a sense of humor about it and take it in stride. My whole approach is to embrace spontaneity.

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

We’re in the business of luxury and there’s nothing more luxurious than being good to people, being respectful of them.