LAWRENCE B. GIBBS

We're not looking for love as tax collectors. We recognize that taxpayers may not be altogether pleased with the bottom line of what we do. But, if they can say to themselves, "I was treated courteously, I was treated promptly and I was treated professionally," then that is part of a customer service that we think is ... appropriate.

We're not looking for love as tax collectors. We recognize that taxpayers may not be altogether pleased with the bottom line of what we do. But, if they can say to themselves, "I was treated courteously, I was treated promptly and I was treated professionally," then that is part of a customer service that we think is ... appropriate.