Jeremy Stoppelman Quotes

There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts.

I think by paying attention to the feedback that you get on Yelp, you can very quickly integrate it into your business... The really savvy folks out there, they don't necessarily take anything negative personally, but use it as constructive feedback and adjust their business.

If you receive a whole string of bad reviews, you have to say, 'O.K., maybe there's something here we should pay attention to.'

We want to make sure every user is happy.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

For the general public or psychos on Facebook, for everyone who's made one negative comment about me, I've probably gotten 250-300 positive comments.

The strength of brand loyalty begins with how your product makes people feel.

I am excited to be working with the dedicated Four Seasons board and leadership team to build upon their reputation for industry-leading customer experiences while seeking out innovative ways to leverage technology that will help spur additional growth.

I search my name on Twitter because I don't want to miss the compliments, and I favorite the nice things people say about me so they know I saw it. People are more positive than they are negative, and I try not to harp on the negative.

Everything we do, every decision we make, is to ensure the best possible Airbnb experience for our community and grow the love.

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

People ask me, 'What keeps you up at night?' It's delivering a personal experience to every Neiman Marcus customer. It's the hardest thing we do.

I get to know whatever is written about me through social media. But I don't take it seriously, because if someone has taken out time to cook up stories about me, I must have done something right.

I know, whoever visits my restaurant, they have loved the food.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

From the early days, Booking.com has been disruptive. Our aim is to create the best product for our customers, and we do that through constant innovation and testing.

When I was early in my career, I really followed Twitter, seeing what people were saying about me. I definitely saw them talking about Mr. Mankato and all that. It was fun for me to have a little bit of extra support from outside people. I definitely helped me build confidence, that's for sure.

Like Koeman, Klopp knows exactly how to get the best out of me - by being critical. When the media are hyping me and being very positive, he will downplay the praise and all that - often with a wink.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

I'm on my phone 24/7 replying to every Instagram comment and message to try and understand how people are seeing us, and their questions and concerns.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

During my time growing a company in the private sector, one of my guiding principles was to meet and hear feedback from as many customers as possible.

It is surprising how little most small business values the customers. A positive feedback from the customer is critical to your business, and what's more important is their referral.

I want 100 percent of customers to like MyPillow and 100 percent of people to be taken care of. If you help someone, they tell two people, they tell 20 people, they tell 200 people, and the money takes care of itself.

Success begets success in terms of customer deployments and having truly happy customers.