Customer Reviews Quotes

But in another, I think a woman's going to go into a shop to find a coat or a jacket and I just don't think she's not going to go into a shop because of a bad review she probably didn't even read.

I think by paying attention to the feedback that you get on Yelp, you can very quickly integrate it into your business... The really savvy folks out there, they don't necessarily take anything negative personally, but use it as constructive feedback and adjust their business.

If you receive a whole string of bad reviews, you have to say, 'O.K., maybe there's something here we should pay attention to.'

There's simply anger over the accountability that Yelp brings and also this feeling of powerlessness because so much power is now being put in the hands of the consumer. But the important thing that gets lost with some of these business owners who are very upset with us is it's the whole picture that counts.

The rise of the citizen review site is a sobering development. No longer are you on top of the mountain, blasting your marketing message down to the masses through your megaphone. All of a sudden, the masses are conversing with one another. If your service or product isn't any good, they'll out you.

Word of mouth is everything.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.

I love that thing on Amazon that you can go on and order a book, and you click on it and it says, 'You might also like,' or 'Other people who bought this have bought that.'

Testimonials are the BEST way to beat down the price objection and win the sale.

The great thing about the Internet is you can launch a product, and within just a few hours, people will tell you what they think about it.

Obviously, the hotel is related to my name, so my mom makes sure the staff, the service, the cleaning part of it is 100 out of 100. Not 99, 100 out of 100. We've got great reviews because of that. That's why a lot of people want to stay out our place, because we provide a lot of good services.

If you're a digital startup, building and highlighting your social proof is the best way for new users to learn about you.

Focusing on that one review you feel is unfair misses the value, which is the whole symphony of opinions you get on your page.

Customers want to talk to other customers.

Sometimes it can be useful to read your bad reviews.

I love Groupon. I just got a pedicure because of Groupon, and it was the best pedicure ever. I'm going to write a review!

There is such a very large quantity of books clamouring for a buyer's attention that publishers have relied more and more on support such as blurbs as a way of getting an independent recommendation from a familiar name, much in the same way that Amazon.com will send an e-mail recommending Book A to a customer who's already purchased Book B.

My idea of fun would be to review the customers. I could give some customers one star, so that restaurateurs would know when they walked in not to serve them.

Testimonials are enough to convince people for now.

I don't look at ratings until somebody tells me.

If you read the good reviews you gotta read the bad reviews. I kind of think of it as like being a quarterback: you get way too much blame when it's bad and way too much credit when it's good.