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Also published in What Do You Care What Other People Think, 1988. This was his last publication. He realized that NASA was under so much political and public relations pressure, that important science issues could not be faced squarely. So he wrote his own appendix to the report which was embarrassing to some of the administrators and contractors but was really appreciated by almost all of the scientists and engineers.
As a result of this report, IBM did not acquire the Xerox technology. Xerox went on to place 600,000 units of the machine that Arthur D. Little assessed would be only 5,000. Until IBM pulled out of their Partnership with Microsoft for the development of Windows, the failure to deploy the Xerox process was the largest mistake they had made. It shows that even the best of companies make large errors.