James Cash Penney Quotes

While our team managed the manufacturing ramp better than ever before, we could have sold many more iPhones with greater supply and we are working hard to fill orders as quickly as possible.

Having some retail experience is key. It really is where the battle is won or lost.

Trying to move the volume of products we're talking about from place to place to get it ultimately into the customer's hands, to price these items, to market these items, I think the retail business is incredibly complex. But if you get it right, it's a beautiful thing.

You need to be ahead of the game just enough so that you can have what people want in the shops when they want it.

Retailing, it's always true that there is some items that I wish we had a lot more of like the iPod and there is some items I wish we had a lot less of.

Has anyone actually asked the customer if they want to have something available directly after the show? You hear that three bags are going to be released tomorrow in five shops, so you produce 15 bags. How many customers are you going to satisfy with that? Fifteen!

In the past, I had the marketing know how to get people to talk about my products, but I didn't have the infrastructure or logistics to fulfill the demand properly.

I spend my time being a retailer, not an economist.

The people that are running the bulk of the comic shops in North America aren't business people and they don't understand sales. They don't understand good product.

Great salespeople are relationship builders who provide value and help their customers win.

This is my hobby: growing stores, adding stores. It's fun.

There are still a lot of cases in the world where you order something and then you see 'Delivery will be in 8-12 weeks.' This is because of the faxes and forms that still exist.

I worked in Dad's stores, moving boxes - I remember quite well one stockroom that was upstairs - sweeping floors, laying tile. I also had paper routes.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

I didn't want to be a retailer. I hated to wait on people.

You have to have what your customers need because if you don't have what your customers need, you're not going to have customers.

In my extensive experience, I can honestly say that Sculpture Hospitality's inventory solutions are world class and, by far, the most comprehensive in the industry.

I have learned a ton about inventory, co-packing, wholesaling, end caps. All these concepts are easy to breeze by in what I do for a living or assume that there is a marketing manager or specialist in one of our companies that handles that.

Honestly, being a store manager was the best job I ever had.

What I've come to find out is it doesn't matter if you're selling a $10,000 gown or toilet paper: The everyday sort of humdrum of customer service and retail is the same.

I want every pillow shipped out the day we get the order.

I spent my time, growing up, essentially between two things: technology and retail. I was fascinated by selling and loved the idea of making a profit, but I also spent a lot of time on technology.

We never want to hear the customer say, 'You have nice sunglasses, but I can't find jeans in my size.'

There has to be a large number of people and routes that are lined up together. One part is liquidity and the other part is product - there's a lot that can go wrong.

Logistics comprises the means and arrangements which work out the plans of strategy and tactics. Strategy decides where to act; logistics brings the troops to this point.