Marco Bizzarri Quotes

You need to be ahead of the game just enough so that you can have what people want in the shops when they want it.

Retailing, it's always true that there is some items that I wish we had a lot more of like the iPod and there is some items I wish we had a lot less of.

We're not in the business of shaping consumer demand. We respond to it.

Nothing exists if a store doesn't buy it and you're not able to get it.

We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.

What's important at the grocery store is just as important in engines or medical systems. If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros.

It's not the consumers' job to figure out what they want

You only get points when you make something the market wants. So if you work really hard on the wrong things, no one will care.

When you went into a Boston Chicken and ordered quarter-chicken, white, with mash and corn, when that was rung up, that would signal all the way along the supply chain the need for more potatoes to be put on a truck a thousand miles away.

It was Dell who came out with their build-on-demand process, where they are able to keep a zero balance inventory. That means they don't purchase parts until an order is received. That is a way to greatly reduced overhead, since you don't need to warehouse parts or overstock parts you may not end up using.

And it has to do with having no inventory or stockpiles on the shelf, but items arrive as you need to build your product. What that means is that it's much more difficult to actually find stockpiles of already built weapons.

As a customer, I would see pieces that I loved and then find out they weren't being made because no store had ordered them.

You have to have what your customers need because if you don't have what your customers need, you're not going to have customers.

Too many bar owners built a bar for themselves... when they should have built what their market and demographic demands!

We know what the customer wants, and so we're buying in a totally different way.

My dad built his business by providing products he figured the customers would want.

We never want to hear the customer say, 'You have nice sunglasses, but I can't find jeans in my size.'

Certainly in business terms, considering how thriving the market is. Understanding what people want is essential. We have a team on the ground whose job it is to keep tabs on what's good, whether it's a tapas bar in Barcelona, or an amazing fish and chip shop in Yorkshire.

Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the new product enough to buy it to replace the one he has.

It had always made sense to me to build a business based on what people really wanted, rather than guess what we thought they might want.

It isn't the consumers' job to know what they want.

We watch our competitors, learn from them, see the things that they were doing for customers and copy those things as much as we can.

A successful business must have a sound knowledge of its market and work on how its product or service will be different, stand out and improve people's lives. If you can ensure it responds to a real need in the market place, your business can punch well above its weight.

I think there's a need for somewhat of a mindset change. We need to have a consistent external focus. We've always had the research labs. We've always had the resources to be innovative, and we've been innovative in a number of businesses. But, in any big company, you have to constantly push people to look at markets and customers, rather than look internally at themselves.

There is no question we have an access stock.