Matt Mickiewicz Quotes

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.

You can lull the paying customers as long as they get slapped.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Hospitality is central to the restaurant business, yet it's a hard idea to define precisely. Mostly, it involves being nice to people and making them feel welcome. You notice it when it's there, and you particularly notice it when it isn't. A single significant lapse in this area can be your dominant impression of an entire meal.

Good service is a great inchantment.

As a retailer, I would ask the customer, "What is it you want in life?" Whatever answer they give, I would help them to say the correct answer, or the most effective answer, for anyone - feeling good.

Be nice to your hairstylist. It's an instant gratification! It doesn't matter how badly their day has gone, in that moment they feel amazing. And the hairdresser has made them feel that way.

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

Always give more in service, than you receive in payment, and customers will beat a path to your door.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

...the waiters carried themselves with a quiet joy, as if their entire mission in life was to make their customers feel comfortable and well tended.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

It's ironic that retailers and restaurants live or die on customer service, yet their employees have some of the lowest pay and worst benefits of any industry. That's one reason so many retail experiences are mediocre for the public.

Customer service is the new marketing.

Good service can save a bad meal, but there is no level of food that can save bad service.

Banks also have to say no to customers. We can't always give clients what they want; it may not be in the client's best interest.

See, you know how to take the reservation, you just don't know how to hold the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.

Companies can add value and simultaneously promote themselves if their product or service truly improves the lives of their customers. I mean really improve lives, not wishful thinking, rationalization. That's the acid test.

Express your admiration for the traits, possessions or accomplishments of your customer. Little things mean a lot.

The best feature of a product should really be the customer service.

Treat your customers like they own you. Because they do.

How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Many years ago I sent an old, beloved jacket to a cleaner, the Sycamore Cleaners. It was a leather jacket covered in Guinness and blood and marmalade, one of those jobs... and it came back with a little note pinned to it, and on the note it said, 'It distresses us to return work which is not perfect.' So that will do for me. That can go on my tombstone.