Ludwig von Mises Quotes

In the telecommunications, consumer products, and railway businesses, there are very real consequences if you don't meet the consumer's needs and desires. There are also substantive rewards for doing so, and especially for exceeding customer expectations.

We want to serve the customer as they want to be served.

Always listen to your customers.

The entrepreneur profits to the extent he has succeeded in serving the consumers better than other people have done.

Profits are the driving force of the market economy. The greater the profits, the better the needs of the consumers are supplied... He who serves the public best, makes the highest profits.

That's the name of the game ... pleasing the customer. If we ever lose sight of that fact, we've lost the ball game.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Everyone is in the business of customer satisfaction.Wh o are your customers and how are they doing?

The great virtue of free enterprise is that it forces existing businesses to meet the test of the market continuously, to produce products that meet consumer demands at lowest cost, or else be driven from the market. It is a profit-and-loss system. Naturally, existing businesses generally prefer to keep out competitors in other ways. That is why the business community, despite its rhetoric, has so often been a major enemy of truly free enterprise.

To satisfy the customer is the mission and purpose of every business.

The real bosses, in the capitalist system of market economy, are the consumers.

Look after the customer and the business will take care of itself

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

By all means, fire the customers who aren't worth the time and the trouble. But understand that the moment you insist the customer is wrong, you've just started the firing process.

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

If you mean to profit, learn to please.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

The real bosses in the capitalist system of market economy are the consumers. They by their buying and by their abstention from buying decide who should own the capital and run the plants. They determine what should be produced and in what quantity and quality. Their attitudes result either in profit or in loss for the enterpriser. They make poor men rich and rich men poor. They are no easy bosses.

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

Customer service is the new marketing.

When I say 'serve you better,' I mean 'increase our profits.' We newspapers are very big on profits these days.

Even in the face of massive competition, don't think about the competition. Just think about the customer.

The market system makes all producers responsible to the consumer.

It doesn't require expropriation or confiscation of private property or business to impose socialism on a people. What does it mean whether you hold the deed or the title to your business or property if the government holds the power of life and death over that business or property?

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?