Jerry Seinfeld Quotes

If you make the customer a promise... make sure you deliver it.

I can give you a six-word formula for success: Think things through - then follow through.

Setting a goal is not the main thing. It is deciding how you will go about achieving it and staying with that plan.

Good ideas are not adopted automatically. They must be driven into practice with courageous patience.

Those who are blessed with the most talent don't necessarily outperform everyone else. It's the people with follow-through who excel.

It's easy to have an act one and two. Go ahead and have an act three, four, and five. The saying is the easy part. The doing is the hard part.

You can't just set the vision, take a nap, and not keep working on making your vision happen. Your intention has to be backed by work.

You can get business with price, but you have to have service to keep it.

We can all pick a goal and find a reason to do it. Then some of us can actually do all the little things over and over again. That's definitely a harder step. Doing it again? That's where it gets to be a beast, when you have to repeat. It's the hardest part of it all.

If you want to do this, you've got to last. You've got to be well enough to carry your ideas. I'm not saying I've got great ideas, but if I do I need to be able to deliver them.

Get a good idea and stay with it. Dog it, and work at it until it's done right.

If it's important to you and you want to do it 'eventually', just do it and correct course along the way.

With businesses, you go to the same places because you like the service, you like the people and they take care of you. They greet you with a smile. That's how people want to be treated, with respect. That's what I tell my employees - customer service is very important.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

Always give more in service, than you receive in payment, and customers will beat a path to your door.

How many chefs when I was a young boy shouted at me during service? All I ever said was "Yes, chef." The customer is the most important. If the chef overreacts, fine. At the end of service, you apologize.

It is one thing to say that something should be done, but quite a different matter to do it.

Discipline helps you finish a job, and finishing is what separates excellent work from average work.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.

Never make a promise without a plan.

Write as well as you can and finish what you start.

There are many people who have big plans but their big plans never come true. The reason is, too many people have big plans but fail to keep their small agreements.

To create a usable piece of software, you have to fight for every fix, every feature, every little accommodation that will get one more person up the curve. There are no shortcuts. Luck is involved, but you don't win by being lucky, it happens because you fought for every inch.

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.