Marco Pierre White Quotes

Some people, you have to grit your teeth in order to stay in the same room as them, but you get on and ask the questions you assume most of the people watching want to ask.

I worked at Ikea as a customer service rep for two years and loved it.

Last, in restaurants you spend a lot of time dealing with people who are very unhappy. Soup has been spilled on their laps, they've waited 10 minutes to get their check so they can leave, and you learn how to listen, I think, in a much more proactive way than government does.

While exceptional employees don't seek conflict, they don't run away from it either. They're able to maintain their composure while presenting their positions calmly and logically. They're able to withstand personal attacks in pursuit of the greater goal and never use that tactic themselves.

I can remember in my lifetime when we used to argue with customers.

IF YOUR JOB IS CUSTOMER SATISFACTION, YOUR REAL JOB TITLE IS PROBLEM SOLVER.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

You've got to be able to know someone really well to be able to have a row and then also walk away from it and not have it matter, especially in this business. That doesn't mean to say we have many rows but I think the nearest thing to a row would be just flatly disagreeing with something .

...the waiter has to come from a place of concentration, subjugation, and complete, limitless service. Nothing is too much trouble. The customer is always right, even when he is wrong. There is no limit to what you will do to serve while that person is in your bar and in your care.

The service in L.A. is the best. You don't get sarcastic, surly, fed-up waiters and waitresses like you do in England. They're good at their job and they're there for the customer. The only depressing thing is a lot of them have written more screenplays than me.

You always get that one customer that decides that your name is boy. Or something. It certainly reinforces a respect I already had for people that are in the hospitality industry.

His face held a certain impassivity; you see it in all waiters and valets. They might want to jam a knife through your left eye socket, but you'd never know it from their expression. Working retail, I've acquired a similar look myself.

Some people have bigger egos than others. You have to take a lot of abuse, and take it in and not respond, because you don't want conflicts on the movie, you don't want to start screaming at people even when they treat you - even when they're not behaving properly, because you want them to do their job, and keep on doing it.

Many years ago I sent an old, beloved jacket to a cleaner, the Sycamore Cleaners. It was a leather jacket covered in Guinness and blood and marmalade, one of those jobs... and it came back with a little note pinned to it, and on the note it said, 'It distresses us to return work which is not perfect.' So that will do for me. That can go on my tombstone.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

By the physicality alone it was evident that we have one person [who] is incredibly smart, incredibly tough, and able to deal with him in a very, very calm and intelligent manner. And [Donald Trump] thought he was on The Jerry Springer Show.

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually, it’s scripted nonsense that makes it seem like I’ve done something wrong. You’ve single-handedly improved my perception tenfold. Someone there ought to give you a pay raise."

Refrain from the violence of fist, tongue or heart. And heart is real important.

"Boys," Annabeth interrupted, "I'm sure you both would've been wonderful at killing each other. But right now you need some rest."

Look after the customer and the business will take care of itself

I was literally calling my customers who were complaining on social media and having a dialog with them, and sending them money.

I have already prepared my counter proposal. It reads thusly: you may strategically place your wonderful lips upon my posterior and kiss it repeatedly!

When you respond to an unreasonable person by getting emotional, you give them victory. How do you manage unreasonable people? You dismiss them. Like shadows

If I ever complain to an agent about anything, he always has a pained look on his face, like, "How can you be so ungrateful? Why, Mick, I just named my yacht after you!"