Megan Mullally Quotes

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

Put your consumers in focus, and listen to what they're actually saying, not what they tell you.

The challenge of the retail business is the human condition.

Price is rarely the most important thing. A cheap product might sell some units. Somebody gets it home and they feel great when they pay the money, but then they get it home and use it and the joy is gone.

I am the world's laziest shopper, but very rarely have I had to take anything back.

Some people meet people in the grocery store, but I get my tomatoes and I'm out.

I became very attentive to customers because I was desperate not to have people leave and never come back.

But in another, I think a woman's going to go into a shop to find a coat or a jacket and I just don't think she's not going to go into a shop because of a bad review she probably didn't even read.

Right or wrong, the customer is always right.

How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

People be saying, 'Watch - when she gets some money, she's going to get a Gucci purse.' But I don't think that's my style. I like finding random stuff and random brands. Maybe one day when I'm sophisticated and older I might settle down and invest in a nice leather handbag.

The customer is always right: 'It's my money. You have to listen to me'.

I definitely try to profile people at the grocery store based on what they're buying.

You can get business with price, but you have to have service to keep it.

I love the grocery store. I would never have my groceries delivered.

If you stay very focused on customers and customer success, people pay attention to that - and in turn, they also want that same type of success.

People want to connect with what they're purchasing.

You need to continue to find ways to engage fans to keep them excited about what you're doing.

I love grocery shopping. It's one of my favorite things. I don't want to become an ordering-food-online person.

Without a doubt, what drives sales is letting people try our products.

If the people buying the pizza are happy, they'll probably buy the pizza again.

For years now I've kind of operated under an informal shopping cycle. A bit like a farmer's crop rotation system. Except, instead of wheat, maize, barley, and fallow, mine pretty much goes clothes, makeup shoes, and clothes (I don't bother with fallow). Shopping is actually very similar to farming a field. You can't keep buying the same thing, you have to have a bit of variety. Otherwise you get bored and stop enjoying yourself.

100 years ago, buying something you could make was considered wasteful; now making something you could buy is considered wasteful. I am not convinced this is a step in the right direction.

I don't shop by brand loyalty at all. I'm just drawn to what I like when I shop.

Used to the conditions of a capitalistic environment, the average American takes it for granted that every year business makes something new and better accessible to him. Looking backward upon the years of his own life, he realizes that many implements that were totally unknown in the days of his youth and many others which at that time could be enjoyed only by a small minority are now standard equipment of almost every household.