Frederick W. Smith Quotes

The problem with online shopping is that you cannot feel the fabric.

I love shopping online for clothes, but only from places that I'm familiar with their sizing.

In the beginning of Roomba, we all took turns answering the support line. Once, a woman called and explained that her robot had a defective motor. I said, 'Send it back. We'll send you a new one.' She said, 'No - I'm not sending you Rosie.'

Know how to effectively voice a complaint or make a claim at a retail store.

If a customer walks out without shoes, you really want to find out why. 'It didn't fit' is not good enough.

If someone is making a very expensive purchase decision, they typically have a lot of questions about the fit and about what to wear the item with. In some cases, they'll ask for additional images or want to contact the designer.

There are a few giant companies that I love, and I love Amazon. Their customer service is impeccable: sometimes, just for the hell of it, I'll sleep on a mattress for three years and return it.

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

The digital world is one that has sort of a unique characteristic, where it's a place in which it's very easy for the value of content to fall.

Information is a difference that makes a difference.

If I had one wish, it would be for self-drying pants. Wait -- no! Unlimited wishes! How do I return these stupid pants?!

Marketing is the way your people answer the phone, the typesetting on your bills and your return policy.

Just because something is legible doesn't mean it communicates...

Some day, on the corporate balance sheet, there will be an entry which reads, "Information"; for in most cases, the information is more valuable than the hardware which processes it.

There's no great mystery to satisfying your customers. Build them a quality product and treat them with respect. It's that simple.

At the end of the day we are not selling, we are serving.

What are your fees?" inquired Guyal cautiously. "I respond to three questions," stated the augur. "For twenty terces I phrase the answer in clear and actionable language; for ten I use the language of cant, which occasionally admits of ambiguity; for five, I speak a parable which you must interpret as you will; and for one terce, I babble in an unknown tongue.

Only a few businesses will succeed by having the lowest price, so most will need a strategy that includes customer services.

Like the theater, offering food and hospitality to people is a matter of showmanship, and no matter how simple the performance, unless you do it well, with love and originality, you have a flop on your hands.

Well in the history of the See's Candy Company they always say, "I never did it before, and I'm never going to do it again." And we cashier them. It would be evil not to, because terrible behavior spreads.

A lot of the people that work at Disney World are older people, and a lot have also been through wars, so they just want to work where people are smiling all the time. That's what I've been told, anyway.

The word "tip" stands for "to insure promptness." So when should you give it? Up front,of course. Sophisticated people don't take chances on poor service, they insure good service.

I think a lot of people would assume that my job is more about supermodels and naked ladies and all that, and no, it's just really about fashion, merchandise and customers. So the obviously sexy parts - you get to go to the fashion show and all that stuff. It's really just business. That's my story. I'm sticking to it.

Prayers are offered up daily - without charge... Refreshments are served when demanded.

Information doesn't want to be free. Information wants to be valuable.