John Hickenlooper Quotes

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

The customer is not always right.

A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.

It's really hard to run a business against somebody who is not acting as if it were in business.

Never shoot your customers.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Grandpa didn't have any idea of customer service. But he wanted to make a living. Eventually, we saw it was not in our best interest to be arguing with customers.

You should think of your customers as partners, or better still, family.

In retailing, the formula happens to be a basic liking for human beings, plus integrity, plus industry, plus the ability to see the other fellow's point of view.

Screw the competition - focus on good customer service.

The customer is always right...even when they're wrong.

Inflict the least possible permanent injury, for the enemy of to-day is the customer of the morrow and the ally of the future

You will deal with ignorant, opinionated and innocent people. You will often have an opportunity to cheat them. If they could, they would cheat you, or force you to sell at less than cost. You must be wise, but not too wise. You must never actually cheat the customer, even if you can. You must make her happy and satisfied, so she will come back.

I have no fans. You know what I got? Customers. And customers are your friends.

What Tully said of war may be applied to disputing: "It should be always so managed as to remember that the only true end of it is peace." But generally true disputants are like true sportsmen,--their whole delight is in the pursuit; and the disputant no more cares for the truth than the sportsman for the hare.

I like the debate, but I don't really like the fight. I don't like being in the ring. I'm not competitive.

There is a magic formula for resolving conflicts. It is this: Have as your objective the resolving of the conflict, not the gaining of advantage. There is a magic formula for avoiding conflicts. It is this: Be concerned that you do not offend, not that you are not offended.

Lack of harmony comes when I feel that I know how to do something better than you. Lack of harmony is the song and dance of superiority. Because everybody feels superior, disharmony at every moment is entering into our lives.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

No greater victory can be won by citizens or soldiers than to transform temporary foes into permanent friends.

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

They said I was a valued customer. Now they send me hate mail.

Zappos is a customer service company that just happens to sell shoes.

People fight for their regulars. It gets dirty sometimes.

I loathe conflict, and I loathe not getting along well with people, so I always try very hard to be on the best terms with the people I work with.