Katrina Lake Quotes

He's computerized, but I won't let him come on cold. I created KITT. I understand the personality of the car.

I'm constantly amazed that owners and managers of all businesses don't train their people to call the person who pays by credit card by name. It definitely makes the customer feel good and will be a factor in bringing them back to your place of business.

Permission marketing turns strangers into friends and friends into loyal customers. It's not just about entertainment - it's about education. Permission marketing is curriculum marketing.

If the Starbucks secret is a smile when you get your latte... ours is that the Web site adapts to the individual's taste.

Use state-of-the-heart technology online and offline to turn listeners into viral advocates and customers into raving fans.

If ergonomists have their way, future products won't be built for some hypothetical average person but will conform to the biomechanical needs of whatever particular human body happens to come into contact with them.

The fashion industry now has a direct relationship with its customers. Thanks to things like Twitter, ideas can be shared and circulated.

If you want a machine to be able to interact with people, it better not do things that are surprising to people.

New technologies, however remarkable they might seem, are fundamentally just tools made by people for people.

Our ability to create that one-on-one engagement with a customer is a point of differentiation and a strategic advantage for us.

The conventional way of selling products out of the catalogue no longer works; the relationship needs to become more sticky.

Mood-aware technologies would make personalized recommendations and encourage people to do things differently, better, or faster.

I think what is going to happen in the future is more customization, more personalization. We all are different and we ought to be able to customize and have a phone that does exactly what we want it to do - that is so easy to use that we don't even have to think about it. That's what the dream is.

We're in this incredible age where new brands are making people's lives easier, more convenient, more personalized.

Personalization is the automatic tailoring of sites and messages to the individuals viewing them, so that we can feel that somewhere there's a piece of software that loves us for who we are.

Only by developing a deeper understanding of AI systems as they act in the world can we ensure that this new infrastructure never turns toxic.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

We are very committed to listening to our customers' feedback and making changes to deliver happiness to our users.

By humanizing technology, we have this golden opportunity to reimagine how we connect with machines, and therefore, how we, as human beings, connect with one another.

I believe now we're in such a niche-land in media that you have to super-serve your niche rather than try to be everything to everyone, because if you do that, instead of making your group care, nobody cares.

A great interior designer is able to capture who someone is and adapt to who they are.

The real power of Web is the ability of the medium to have a one-to-one relationship with the audience.

One way Groupon hopes to gain an edge is by using software to learn about its members so it can deliver more relevant offers: my wife will get the manicure-pedicure deal, but I'll get an offer on fly-fishing lessons. The key now is execution - delivering great customer service and keeping everybody happy on both sides of the transactions.

I love sophisticated algorithms that help consumers in a tangible way.

My role is to think about what the future could be for Airbnb - and that includes crafting an effortless and easy-to-use service on any platform, whether mobile, tablet, or Web.