Richard Branson Quotes

Shareholder value is a result, not a strategy . . . Your main constituencies are your employees, your customers and your products.

Zoom does not focus on revenue goals, but rather we have confidence that focusing on the happiness of existing customers and our employees will organically increase growth.

Customers should be number 1, Employees number 2, and then only your Shareholders come at number 3.

Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

Customers first, employees second, and shareholders third.

If you fire people, you fire customers.

Stay externally focused - on your customers - and focus internally when you have to hire.

I learned from my first restaurant: Make customers happy, make sure the customer comes back again. And automatically, success has followed me.

When you are in business for a long time, you go through good times and bad times. When you go through bad times, you learn to control costs, satisfy customers better, satisfy employees better and become more transparent. Therefore, you build character in the company.

Chick-fil-A is what it is today because of its people, purpose and product.

A motivated employee treats the customer well. The customer is happy, so they keep coming back. It's not one of the enduring green mysteries of all time; it is just the way it works.

Lyft is focused on the customer - the driver - as GM is. I've talked many times about our goal being, 'How we can put the customer at the center of what we do so we earn customers for life?' It's a very common goal of putting the customer first.

Our customers are at the center of everything we do.

When you focus solely on valuation and market share, you win some and you lose some. When you focus on the needs of your customers and help them achieve their dreams, you win every time.

You have to treat your employees like your customers. When you treat them right they will treat your outside customers right.

Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

The customer is number one, the employee is number two and the shareholder is number three. If the customer is happy, the business is happy, and the shareholders are happy.

Companies that build scale for the benefit of their customers and shareholders more often succeed over time.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.

We're not competitor obsessed, we're customer obsessed. We start with the customer and we work backwards.

Make every decision—even decisions about whether to expand the business, raise money, or promote someone—according to what's best for your customers.

Screw the competition - focus on good customer service.

The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.