Ken Blanchard Quotes

If your employees are disengaged, and they don't take care of your customers, it doesn't matter how good your strategy is - your customers will still go somewhere else.

The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.

Having been in the restaurant business, our job in the restaurant business is to be responsible for our customers' happiness. It's the nature of the hospitality business. You need to take care of people. You take care of customers above all others. Customers are your lifeblood.

Focus on your customers and lead your people as though their lives depend on your success.

The Panda mission really speaks to our philosophy. It is, 'Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.' I'm talking about everyone who works at Panda. They're inspired to better their own lives.

I think my customers, my fans are really like my family now - it's like a movement of fabulosity.

I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.

Courteous treatment will make a customer a walking advertisement.

All companies that grow really big do so in only one way: people recommend the product or service to other people.

We would rather have our employees running our business.

Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

It doesn't do much good to have a quality image, whether it's with the facility or whether it's with the merchandise, if you don't have real quality people taking care of your customers.

As a CEO, you get sucked into dealing with all the tasks of being a CEO. There's a big meeting, a big discussion, and you get into all the big issues, which is your job. But what CEOs often lose sight of is that it's all about the people who work for you. For every 1,000 decisions, 999 were being made when I was not in the room.

Stay externally focused - on your customers - and focus internally when you have to hire.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

You really have to understand this isn't a business where you sit in the back room and do calculations - you have to be very concerned about employees and customers, because that's really what's going to bring you success.

Your customers are judging every aspect of every transaction and rating everything, from friendliness of people to ease of doing business to quality of product to service after the sale.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

You have to realize that the customer really is king. People who go into more established businesses probably have to be careful not to be casual about that. When you have a brand-new business, and nobody knows who you are, you know you have to work really hard for your customers.

I would think anyone who does anything is always concerned about their customers.

You want your customers to value your service.

Internal marketing is probably much more important than external marketing. That's even more true today than it's ever been.

If the store were your own business, you'd escort the customer to a product's location in the store and refer to the customer by name.

No business can stay in business without customers. How you treat - or mistreat - them determines how long your doors stay open.

We're very much in the people business in that there are two important groups you have to work with: customers and employees.