Bob Iger Quotes

The concert industry lags dramatically behind the great hospitality businesses out there, whether they're theme parks or hotels or sporting events.

I have always really liked creating family entertainment, and Disney does that really well.

The necessity for 'professionals' in the entertainment industry is being constantly challenged.

If you look at Disney's slate compared to the other Hollywood studios, it stands out because of big titles and strong franchise films which also extend beyond cinemas, to merchandising or theme parks given the legacy of the four brands - Disney, Pixar, Marvel and now Lucasfilm.

A promoter needs to be in the e-commerce ticketing business. In a fundamental sense the promoter's job is to buy a show and go and market and sell the tickets.

You always have to know what business you are in. Everybody thought we were in the basketball business. It's an NBA-team; we are not in the basketball business. We are in the business of creating experiences and memories.

The brand is only as good as your products, so.. if people have a good experience on Virgin Atlantic or if they have a good experience on Virgin trains or.. if they have a Virgin mobile phone and they can get straight through to our people and they're well looked after and then they'll try the next product that we launch.

The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.

They said I was a valued customer. Now they send me hate mail.

I think all of this—The Roots and DJing included—was meant to prepare me for The Tonight Show.

Screw the competition - focus on good customer service.

Zappos is a customer service company that just happens to sell shoes.

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

The customer is always right! John Wanamaker must be turning in his grave. If you're a customer today, you're an intruder.

To satisfy the customer is the mission and purpose of every business.

The customer is always right...even when they're wrong.

The complaining customer represents a huge opportunity for more business.

It's very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.

People do business with people who make them feel special.

Care about your customers more than about yourself, and you'll do well.

You must fire bad customers just as you would fire a bad employee. If you do not get rid of your bad employees, the good employees will leave. If I do not fire bad customers, not only will my good customers leave but many of my good employees will leave as well.

Deliver total quality to every customer every day.

Look after the customer and the business will take care of itself

Disney is just Disney. It's a company that's very good at what it does - controlling and promoting an image - until something happens that it can't control or cover up.

Any CEO who cannot clearly articulate the intangible assets of his brand and understand its connection to customers, is in trouble.