Amy Heckerling Quotes

I moved recently and I moved my cable and Internet and phone service which was all provided by Time Warner Cable. And you know, I made a plan with them where they'd come sometime between summer solstice and winter solstice and I would wait.

This is what customers pay us for - to sweat all these details so it's easy and pleasant for them to use our computers. We're supposed to be really good at this. That doesn't mean we don't listen to customers, but it's hard for them to tell you what they want when they've never seen anything remotely like it.

The computer seems easy because Apple makes the products so easy to use at home. It's the simple things, like getting the TV set up or getting the speakers to work. That drives me crazy.

I once joked in a book that there are three things you can't do in life. You can't beat the phone company, you can't make a waiter see you until he is ready to see you, and you can't go home again.

I've been watching so many movies and they all have to do with the DVDs. It's just so much more convenient.

So if you're a customer today, the same person who came in to demonstrate the technology for you and helped you architect the solution before you bought it is likely going to be leading the team to help you do the implementation.

I remember when TiVO first came out I was all about TiVo. I came home and that thing was frozen, and I thought 'This is awful. This is the end of the world'. Then I unplugged it, and I plugged it back in, and still frozen. It was paralyzing. I called them. They said, 'Just unplug it longer.' Fixed. But it also taught me I'm an addict.

We want to be able to service our customers more, like an Internet service. Our goal is to run one of the largest Internet services that enables people to use Windows on an everyday basis.

Our products weren't getting some of the excitement they deserved because you were waiting on hold on the phone, or we missed an appointment.

I don't own cable, but my TV came with a Netflix button.

With support jobs moving to China and India, it's not surprising that English-speaking countries' top frustration revolves around the difficulty of understanding customer service representatives. However, even if the level of customer service is exceptional, the extent to which poorly-understood accents trump quality of service speaks to English-speaking customers' growing intolerance of non-native speech, more so than in other countries.

Watching shows on Netflix is a different experience because most people are sitting there for three to five hours. Very few people even watch one episode. So it's not like a movie theater where you want to the movies to be shorter so you can go urinate. You can pause and urinate at home, and if something is longer, you're allowed to stop and eat breakfast and then watch eight more episodes.

My real first job was delivering newspapers with I was 15. I would ride my bike around and chuck papers at people's houses. The thing that sucked is when I would go collecting everyone acted like they were not home. Totally sucked but because I could control the weather I showered trashcan size hail down on their homes until they were completely decimated.

If I don’t start having service I’m going to swap you all for a dog and shoot the dog.

New York's such a wonderful city. Although I was at the library today. The guy was very rude. I said, "I'd like a card." He says, "You have to prove you're a citizen of New York." So I stabbed him.

I decided there must be room for another airline when I spent two days trying to get through to People Express.

You cannot paint the exterior of your house. You have to take the paint chip down to show the paint-chip Nazis.

I am tired of hotels promising to go the extra mile only to have them refuse to go round the corner!

The best pastimes for a true enjoyer of leisure who has to stay at home . . .: reading by the fireside. . . . Listening to music.

The customer is usually wrong, but statistics indicate that it doesn't pay to tell him so

Afterward, Isabel drove me home and I shut myself in the study with Rilke, and I read and I wanted. And leaving you (there arent words to untangle it) Your life, fearful and immense and blossoming, So that, sometimes frustrated, and sometimes understanding Your life is sometimes a stone in you, and then, a star I was beginning to undertand poetry.

I tried to walk into Target, but I missed. I think the entrance to Target should have people splattered all around.

I have spent the best years of my life giving people the lighter pleasures, helping them have a good time, and all I get is abuse, the existence of a hunted man.

Once I got home, I sulked for a while. All my brilliant plans foiled by thermodynamics. Damn you, Entropy!

Memorable customer service can only take place in a human-to-human situation.