Dan Harmon Quotes

American bankers believe in the personal touch; the teller conveys a sense that he happens to be there accidentally and he is overjoyed at the lucky chance of the encounter.

The public is composed of numerous groups whose cry to us writers is: 'Comfort me.' 'Amuse me.' 'Touch my sympathies.' 'Make me sad.' 'Make me dream.' 'Make me laugh.' 'Make me shiver.' 'Make me weep.' 'Make me think.'

I genuinely believe that any business can create a competitive advantage through giving outstanding customer care.

You always have to know what business you are in. Everybody thought we were in the basketball business. It's an NBA-team; we are not in the basketball business. We are in the business of creating experiences and memories.

You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"

I'd rather spend money on things that improve the customer experience than on marketing.

In the first act, you get the audience's attention - once you have it, they will repay you in the second. Play through the laughs if you have to. It will only make the audience believe there are so many of them that they missed a few.

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Look after the customer and the business will take care of itself

The customer is an object to be manipulated, not a concrete person whose aims the businessman is interested to satisfy.

People first. Technology second.

Even in the face of massive competition, don't think about the competition. Literally don't think about them. Every time you're in a meeting and you're tempted to talk about a competitor, replace that thought with one about user feedback or surveys. Just think about the customer.

Before you can pick a social-media strategy, you have to think of your customer and what the value proposition is for them. Social media is a way to engage customers, not to give your business a 'shout out.'

In comedy you feel you need to go back to the theatre every now and again, you feel you need to go back to an audience every now and again to see if you're still getting your craft right, making people laugh at the moments you think they should and that sort of thing.

I want people to just be paying attention even if they're not necessarily laughing at something, or if it takes them a while to get something, I don't mind that. If half the crowd gets the joke and the other half is sitting there scratching their heads, that's just as good for me if I like the joke, because I feel like it just brings people in more.

Without the laughs, the audience wouldn't be there at all, so in that sense, yes, I am a comedian.

I really think one of the greatest allies you can have is the imagination of your audience.

You make a movie to entertain audiences. That's why you make a movie. The product sales is because people love the characters, and to me, that is a testament to how our movie has become so ingrained in family's homes all around the world and that's why I make movies.

The balance of power is shifting toward consumers and away from companies The right way to respond to this if you are a company is to put the vast majority of your energy, attention and dollars into building a great product or service and put a smaller amount into shouting about it, marketing it.

Consider the public. Never fear it nor despise it. Coax it, charm it, interest it, stimulate it, shock it now and then if you must, make it laugh, make it cry, but above all never, never, never bore the living hell out of it.

You‘ve got to start with the customer experience and work back toward the technology - not the other way around.

I love having made a film and watching it when it affects audiences in a positive way. It was always fun for me to hide in the back of a theater and watch Tootsie with an audience and hear them laugh. And it's gratifying 20 years later to imagine that they still can find it amusing.

The closer you get to your ultimate customer, the more you learn about your business.

While profit remains the final goal, entrepreneurs spend the better part of each day figuring out how better to serve the needs of their actual and potential customers. They are operationally, if not intentionally, altruistic.

Customer service will become the primary value added function of every business.