Alan Patricof Quotes

Amazon.com strives to be the e-commerce destination where consumers can find and discover anything they want to buy online.

I love Amazon.

Customers who have to come back and spend, or customers who just don't want the hassle of leaving - those are the ones who are most worth attracting.

For Net-A-Porter and its customers, luxury means exceptional service, 24-7 - wherever they are, whenever they have time.

Research we've done seems to indicate that people who are on the Net like the idea that they don't have to leave what they are reading to go buy something.

If you are already familiar with a brand, buying online is fast, convenient, and probably the way forward.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

My philosophy has always been that I can sell chinos and T-shirts and $5,000 gowns - they just have to be the best of what they are.

We want the best prices we can give our customers, with all our products... But it really is about the quality first and the experience.

I use Amazon for books. I use Amazon for loads of other things. I regard Amazon as a source, as I think a lot of other people do.

People will buy products for quality, and they will buy products for bargains.

Amazon has done something for all of retail, which is resetting the customer expectations about how quickly and easily you can get things.

Shopping is actually very similar to farming a field. You can't keep buying the same thing, you have to have a bit of variety. Otherwise you get bored and stop enjoying yourself.

Don't ever, ever devalue your product. Ever. It's the worst thing anyone can do to hurt your brand.

Customers want high-quality food, good service, and good store experience, and most retailers fail to deliver on those.

First, as I've always said, it all starts with product, which means having the right assortment, styles, and fits. Second is price, where we strive to offer the best quality, style, and design at a fair value. This is critically important, given the highly promotional environment we are operating in. And third, traffic.

I went into a Beverly Hills shop to buy an attache case. They had 250 cases on their shelves. I asked an attractive saleswoman if they carried one made of belting leather. She said 'no.' That was the end of the conversation. She made no attempt to show me another case that would provide equal service. I didn't buy an attache case.

You have to have honesty to the product. You have to meet consumer expectations. You give them value for their money and give them a product that they need. I don't see anything wrong with all these things. And I don't think it's a bad thing to meet consumers' expectations.

I think Amazon has been great for readers.

Despite offering dollar menus and frequent discounts, many of these chains also scored poorly in terms of value.

Netbot was the first comparison shopping company. We realized comparison shopping can be quite tedious if you are driving from one furniture store to another. On the Internet, you can automatically look at a bunch of different stores and see where can you get the best price on a computer or some such thing, so that was the motivation.

Put everything into it if you're asking people to part with money for it. That's the way I feel about it.

It's glorious to get all your food shopping without having to set foot in Tesco.

The problem with online shopping is that you cannot feel the fabric.

Research on the Internet, research what people say about the vintage stores, look online to see if customer service is good because that's really important. Also to see online what other customers say.