User Trust Quotes

It’s one of the basics of librarianship, to respect privacy, to understand that what people read isn’t necessarily what they believe, and to give them the ability to come in and find information without any chilling effect.

If you want a machine to be able to interact with people, it better not do things that are surprising to people.

We are a consumer company and our success is directly linked to our users trusting us. Therefore we have the same incentive as the user: they want to see relevant advertising so their experience of Google is positive and we want to deliver it.

When I know the data that's being shared and I'm asked explicitly for my consent, I want some sites to understand my habits. It helps them suggest books for me to read or movies for my family to watch or friends for us to connect with.

Users are innocent for they can not really make sure if their information is safe or not.

And the user may have a higher comfort level deciding what information to provide rather than worrying about what inferences might be made from what they've gathered.

When we were a smaller company, Facebook login was widely adopted, and the growth rate for it has been quite quick. But in order to get to the next level and become more ubiquitous, it needs to be trusted even more.

An honest design communicates solely the functions and values it offers. It does not attempt to manipulate buyers and users with promises it cannot keep.

The other big factor in building trust quickly is site design quality. Mint.com has one of the best graphic designers ever (Jason Putorti) - he cares about every pixel, all the fonts, all the transparencies and effects. And that shows instantly. People do make judgments of trust on appearance - in the real world and online.

Anybody who believes Yelp is an idiot. Most people on Yelp have no idea what they're talking about.

From a product standpoint, we want every touch point to feel magical. It inspires trust.

An important reason Google is usually listed among the world's most trusted brands is that it conveys a sense that the user comes first.

The system should treat all user input as sacred.

We have always wanted Google to be a company that is deserving of great love. But we recognize this is an ambitious goal because most large companies are not well-loved, or even seemingly set up with that in mind. We're lucky to have a very direct relationship with our users, which creates a strong incentive for us to do the right thing .

Sometimes, we nerds of technology sort of don't think that the rules necessarily apply to us in the same way, but I think when you produce products that hundreds of millions of people, if not billions of people, are using, we have the same responsibilities as any other person representing the Fourth Estate.

My business is not reading your messages. I don't have a business doing that. And it's against my values to do that. I don't want to read your private stuff.

I tell myself, every morning when I wake up, two things. Don't let the world down. Don't let our users down.

Crowdsourcing is the future. However, if you don't trust your users to build/create/upload awesome work, they won't trust you with their crowd capital.