Steve Blank Quotes

The customer reaction to Dell going private has been a lot more positive than I would have ever imagined. Customers see it as - 'You don't have to be distracted. Now you can totally focus on your business.' So they see it as a positive.

Being a smaller, nimbler company is better for our customers, employees and shareholders.

'Quality' means what will sell and do a customer some good - at least try to.

Well, the sales of our products clearly demonstrate their value to businesses and to individuals.

The key in mastering any kind of sales is switching statements about you and how great you are and what you do, to statements about them, and how great they are and how they will produce more and profit more from ownership of your product or service.

Customers are now driven by trying to optimize value.

I have connected by phone with customers who have left negative reviews and had a chance to get to know them. Not only was I able to solve their problems, a lot of the customers were so happy with the customer service that they become repeat customers.

Across a range of inferences involving not just language but mathematics, logic problems, and spatial reasoning, sleep has been shown to enhance the formation and understanding of abstract relations, so much so that people often wake having solved a problem that was unsolvable the night before.

Business is all about the customer: what the customer wants and what they get. Generally, every customer wants a product or service that solves their problem, worth their money, and is delivered with amazing customer service.

If the asset solves a real problem for a real customer, then there'll be value in the asset.

We look for partners who are solving a problem for us. If they've already solved it, we'd much rather try to partner with them than try to rebuild it.

In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.

Customers will want to talk to you if they believe you can solve their problems.

You must maximize the probability that someone shows up at front door of your store or website and ends up with a solved problem.

What the customer buys and considers value is never a product. It is always utility, that is, what a product or a service does for the customer.

The value of a company is the sum of the problems you solve.

You have to use your judgment. In cases like that, we say, 'let's be simple minded. We know this is a feature that's good for customers. Let's do it.

You always think in terms of customer benefit. You always think, "How could I really benefit people at such a high level that they would love to buy my product or service and recommend it to others?"

To launch a business means successfully solving problems. Solving problems means listening.

Don't tell people how good you make the goods; tell the how good your goods make them.

What is a business? It's simply an idea that makes someone else's life better

Everything you do, you'll do better with a good night's sleep.

You can't solve a problem until you address the problem.

A business is successful to the extent that it provides a product or service that contributes to happiness in all of its forms.

My experience in Gujarat shows that howsoever big a problem might be, it is not insurmountable if we have the will to act.