Brad Garlinghouse Quotes

You can't just tell your team, 'Think long term.' It doesn't work that way. When you are starting out, you have to always think about trying to build something of value for the customer: something they can use all the time, something of use.

What you find is, you have to deliver a product that has value to the customer. When you do, and I think the wind community is getting much closer to that, customers will want it.

Entrepreneurship is all about an idea that creates differentiated business value to one's customers. You must be able to convince your customers about the benefits that association with you or your products will give them. People are ready to pay if they are convinced about your services or products.

Customers are now driven by trying to optimize value.

Products are sold because they solve a problem or fill a need. Understanding problems and needs involves understanding customers and what makes them tick.

To get people to pay for something that you built, it has to be of service. It has to make somebody's life better.

No one will pay you to solve a non-problem.

Money is a function of value creation. The more value you create for other people, the higher the sales of your organization.

Well, the sales of our products clearly demonstrate their value to businesses and to individuals.

My definition of 'innovative' is providing value to the customer.

Every startup should address a real and demonstrated need in the world - if you build a solution to a problem lots of people have, it's so easy to sell your product to the world.

If you develop a product that gets what the customer is trying to get done, you don't have to advertise; people will just pull it into their lives.

You can’t pass enough laws to stop customers from seeking and expecting value.

The entrepreneur rarely thinks in terms of what he or she wants, but dreams about results - always results and nothing but results - that can solve someone else's problem or contribute to making someone else's life better.

Wherever we are seeing something getting used, that to us is an early indicator that there might be something that people want. And then let's figure out how to make that great. And then let's go figure out monetization.

My philosophy is, if I can provide a solution that the end user truly enjoys, then I think I have a chance.

The purpose of business is to make a reasonable return by making products and services that people want and value. If you are not, you are wasting resources.

Some of the most successful products are born from a personal need to solve a problem rather than a desire to turn a profit.

Being right is important. Too many great teams march off saying, 'If we build it, they will come,' and then never are able to change the idea towards something that people really want.

If it's compelling and engaging enough, customers will consider paying for it. If we don't deliver something that has value, we won't expect value in return.

A lot of companies think sales is, like, a necessary evil. Sales is really the most noble part of the business because it's the part that brings the solution together with the customer's need.

In general, it's best if you're building something that you yourself need.

The promise of every product and service is a better life. Profits are the prize for delivering on the promise.

A business is simply an idea to make other people's lives better.

Now, if you want to get rich, you have only to produce a product or service that will give people greater use value than the price you charge for it. How rich you get will be determined by the number of people to whom you can sell the product or service.