Andrew Lansley Quotes

Healthcare providers will compete to offer the best record of patient safety at the lowest prices. Hospitals and patients will benefit from having accurate information about areas of excellence and areas that must be improved.

When healthcare is at its best, hospitals are four-star hotels, and nurses, personal butlers at the ready - at least, that's how many hospitals seem to interpret a government mandate.

Too often, hospital staff are incented by management to get work done without worrying about care, and clinicians are too often not even trained to think about care.

When Department of Health and Human Services administrators decided to base 30 percent of hospitals' Medicare reimbursement on patient satisfaction survey scores, they likely figured that transparency and accountability would improve healthcare.

The emergency care Americans receive can fall short of what they expect and deserve.

We have to design a health delivery system by actually talking to people and asking, 'What would make this service better for you?' As soon as you start asking, you get a flood of answers.

Ever tried to get sleep in a hospital? Ever wonder if anyone even taught them what care is? Some hospitals are great, but some sure aren't.

The best doctors and the best hospitals in America, if they cannot get the patient information they need when they need it, it can lead to morbid consequences: Higher mortality.

A Health Affairs study comparing patient-satisfaction scores with HCAHPS surveys of almost 100,000 nurses showed that a better nurse work environment was associated with higher scores on every patient-satisfaction survey question.

Today the demands are for even higher standards in the quality of care, for greater flexibility and convenience in treatment times, and for more prevention through screening and health checks.

Studies have indicated there is a strong correlation between the shortages of nurses and morbidity and mortality rates in our hospitals.

The 2 million people who work in the NHS and social care are also themselves patients and users. I know they all want to treat patients and users the way they and their families would want to be treated and that is the purpose of our reforms.

In other industries, value is defined by the ultimate stakeholder - the one who benefits, or not, from the service. We should do the same in medicine.

While closing our innovation gaps won't solve all our problems, we have some very real opportunities to improve the quality of care that's delivered to millions of Americans.

I know that nurses are not only the largest healthcare profession but are responsible for the delivery of most healthcare, and are often in the best place to be able to see the whole pathway of care.

One of the things that made Epic strong when I wrote the original code was that it never occurred to me to do anything other than put the patient at the center. I developed a clinical system at a time when the health care world had pretty much only billing and lab systems available.

In the first speech I delivered as health secretary, I made one thing perfectly clear: we need a cultural shift in the NHS: from a culture responsive mainly to orders from the top down to one responsive to patients, in which patient safety is put first.

Safe care saves lives and saves money. Adverse events like high levels of infection, blood clots or falls in hospital, emergency readmissions and pressure sores cost the NHS billions of pounds every year. There is a serious human cost, too, with patients ending up injured, or even dead. Most are avoidable with the right care.

The vast majority of people who speak to me say they have had brilliant care. When they are critical, their concern tends not to be directed at the medical side but the ancillary things that surround it, such as helping patients to eat meals, cleanliness, and making sure that when patients have a problem, they are listened to.

We want to make sure that we incentivize the health care system to be designed to provide you the best quality health care possible.

I'm a veteran. If I go into the V.A. hospital in Tennessee, I want to know that the procedures they're doing to me are being done properly. That is not unreasonable.

While I support initiatives to improve quality and efficiency in Medicare, I do not believe that these efficiencies should come at the cost of patient well being.

A hospital ought to be a house of healing, not a monument to paperwork and bureaucracy.

Obviously, nobody likes to read or hear about anyone having a bad experience in our hospitals.

I remain deeply interested in the transformation of the American healthcare system to improve quality and contain costs.